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I shipped by Tikka T1x with KRG Chassis for repairs to Beretta in November. The bolt handle broke off and the remnants of the screw were stuck inside the bolt. My experience with Beretta's so-called customer service has been of of the worst. Unless I inquire multiple times they don't even bother to update me with the status of repairs. When I do talk to them, their arrogant responses send a loud and clear message that a peon like me is just a bother to them. They claim that the spare bolt hasn't arrived yet from Finland. Five months! How about just shipping a new rifle?
Has anyone else had bad experiences with Beretta? For my part I will make sure that I will never touch any products made or sold by Beretta. I am not sure what to do now. Because of Beretta I lost use of my rifle for nearly five months and I still don't have it back or any updates from that arrogant company.
 
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