It sounds like they have demonstrated that they are unable to repair this rifle on three separate occasions, therefore the rifle should be considered unrepairable, and completely unsuitable for its intended purpose.
You should demand either a new rifle or a complete refund of your purchase price, AND reibmursement for all expenses incurred in shipping and attempting to resolve the problem.
Also check to see if your state has any defective product laws, since they may be vulnerable to state-specific laws. The local office of consumer protection may be able to help you with this.
You should also enlist the assistance of the dealer you purchased from. If you bought it with a credit card, you have major leverage, and may be able to have the charges reversed, and some provide additional warranty periods. But this could hurt the dealer more than Ruger, so it is in their interest to help you. Also, write up your story to send them, and tell them you will begin posting it on every firearms-related board to warn other potential customers. Don't give up. The squeaky wheel gets the grease.
-- cw
You should demand either a new rifle or a complete refund of your purchase price, AND reibmursement for all expenses incurred in shipping and attempting to resolve the problem.
Also check to see if your state has any defective product laws, since they may be vulnerable to state-specific laws. The local office of consumer protection may be able to help you with this.
You should also enlist the assistance of the dealer you purchased from. If you bought it with a credit card, you have major leverage, and may be able to have the charges reversed, and some provide additional warranty periods. But this could hurt the dealer more than Ruger, so it is in their interest to help you. Also, write up your story to send them, and tell them you will begin posting it on every firearms-related board to warn other potential customers. Don't give up. The squeaky wheel gets the grease.
-- cw
